FAQ
BREXMORE
Frequently Asked Questions
Can't find what you're looking for? Email us at info@brexmore.com — we reply within 1–2 business days.
ORDERS & SHIPPING
How long will it take to receive my order?
Orders are dispatched within 1–2 business days. Delivery typically takes 6–8 business days in transit, for an estimated total of 7–10 business days from the date of purchase.
For full details, see our Shipping Policy: https://brexmore.com/policies/shipping-policy
Do you offer free shipping?
Yes — we offer free shipping on all orders within Canada.
See our Shipping Policy for full details: https://brexmore.com/policies/shipping-policy
Do you ship internationally?
Not at this time. We currently ship within Canada only.
How do I track my order?
Once your order ships, you'll receive a tracking link by email. You can also track your order directly at: brexmore.com/pages/track-your-order
Can I cancel my order after placing it?
Yes, within 24 hours of placing your order. Contact us as soon as possible at info@brexmore.com with your order number and we'll take care of it.
RETURNS & REFUNDS
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original condition, and returned with all original packaging and accessories. No restocking fees.
Full details: https://brexmore.com/policies/refund-policy
What if I receive a defective or incorrect item?
We'll replace it at no cost to you. Please contact us within 30 days of receiving your order and we'll sort it out promptly.
How long does a refund take?
Once we receive and inspect your return, refunds are processed within 7 business days to your original payment method. Timing may vary slightly depending on your bank or payment provider.
Can I exchange an item?
Yes. Contact us at info@brexmore.com with your order number and we'll guide you through the exchange process.
Full details: https://brexmore.com/policies/refund-policy
Do you offer a warranty?
All purchases are covered by a 30-day warranty. If something isn't right, reach out and we'll make it right.
ABOUT BREXMORE
Where is Brexmore located?
Brexmore is a Canadian-based online store offering a curated selection of home decor, with shipping available within Canada.
Do you have a physical store?
No — we're online only. This lets us keep our selection broad and our pricing competitive.
Can I place a bulk or business order?
Yes. Reach out to us at info@brexmore.com and we'll provide pricing and details tailored to your needs.
Still have questions?
Email: info@brexmore.com
Response time: Within 1–2 business days
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST